Voila started in 2016 and brought a new hybrid mattress to the market. The focus of the company’s design is to incorporate several different materials and design ideas to build a high-quality mattress.

Some of the key strengths of the Voila mattress include:

  • Multiple firmness options: the flexibility of the company’s hybrid design allows them to make slight alterations to the comfort layer depending on your firmness preference. As a result, this mattress is available in Plush, Medium, or Firm options.
  • Polyfoam edge support: the outside of the mattress is bolstered by layers of polyfoam that are designed to give additional strength and cushioning to the edges.

Potential drawbacks for the Voila mattress include:

  • Limited track record: Voila’s mattress has not been on the market long enough for us to collect a large enough sample of customer data to fully evaluate its performance or durability. More time is needed before we can say for sure whether it meets its lofty goals of offering support, comfort, and durability.
  • Mandatory 30-day tryout period as part of sleep trial: while the company has a 100-day no-risk trial period, they require you to keep the mattress for 30 days before you can initiate a return.

 

Voila Mattress Pricing

The Voila is offered in 6 different sizes and in models with three firmness options. There is no price difference between the firmness options. Prices for each size are listed below.

Mattress Size Standard Price
Twin $699
Twin XL $799
Full $999
Queen $1,199
King $1,499
California King $1,499

 

Interested in the Voila mattress?

 

About the Voila Mattress

 

Voila Mattress Specifications

The Voila mattress is constructed slightly differently for the Firm, Medium, and Plush models. Details about the construction of each mattress are listed below.

Firm:
¾” gel-infused memory foam with a density of 3 PCF
¾” of gel-infused memory foam with a density of 4 PCF
¾” Talalay latex
¼” support foam
6 ¼” 768 count individually-pocketed coils
1” support foam
½” support foam

Medium:
¾” gel-infused memory foam with a density of 3 PCF
1¾” of gel-infused memory foam with a density of 4 PCF
¾” Talalay latex
¼” support foam
6 ¼” 768 count individually-pocketed coils
1” support foam
½” support foam

Plush:
2 ½” gel-infused memory foam with density of 3 PCF
¾” support foam
¾” Talalay latex
6 ¼” 768 count individually-pocketed coils
¾” support foam
1” support foam

Each of these mattresses also has a 6 ¼” edge support layer of polyfoam that goes around the exterior of the mattress.

 

Where It’s Made

The Voila mattress is manufactured in the USA.

 

Buying Logistics

 

Where to Buy

The Voila mattress is currently only available directly through the company’s website.

Sleep Trial / Refunds

Voila offers a 100 night sleep trial with a required 30 night break-in period. This means that you must try the mattress out for 30 nights, but after that point, up until 100 nights, you can return the mattress and receive a full refund. If you decide to return the mattress, the company will work with you to arrange for it to be picked up by a local charity.

Delivery

The Voila mattress is delivered at no cost to the continental United States. The mattress usually arrives within 3-7 business days after you place your order.

The company does not offer white glove installation, which means that no setup or installation is included with shipping.

For delivery, the mattress is compressed inside plastic packaging that is placed in a box and shipped to your front door. Once you remove the mattress from this packaging, it expands to reach its full size, usually within 2-4 hours.

Warranty

Voila offers a 10-year warranty on their mattress. During this timeframe, the company will repair or replace any mattress with a defect in materials or in workmanship. If you do need to file a warranty claim, be aware that you will be responsible for any shipping costs. Full warranty details are available at https://voilabox.com/warranty/.

Customer Service

Voila does not have a significant enough time on the market for us to make a detailed assessment of their performance when it comes to customer service. Like many online mattress companies, they work to foster a strong orientation toward customer satisfaction, but more time is needed before we can know how well they live up to these goals. The company does not have a rating from the Better Business Bureau.

 

Mattress Performance

Voila promotes its mattress based on the use of 12 different “layers” of material in its composition. Some of this layering is not necessarily one material on top of another but may instead be the use of materials in a complementary fashion (such as an exterior foam material with other layers inside of it).

It uses several materials, such a memory foam and latex, that are commonly-employed to provide a supportive and comfortable night’s sleep, but at this point in time, there is insufficient data from verified customer reviews to definitively grade out the performance of the Voila mattress.

Support

The Voila is a hybrid mattress, which means that it uses foam comfort layers on top of a support core of innerspring coils. This type of mattress construction typically yields good returns when it comes to support. Innerspring coils create a base layer of bounce and structure, and the foam layers above it can then offer additional contouring and relief at the body’s main pressure points.

One additional feature of the Voila mattress is its use of polyfoam edge support. Most mattresses are weakest around the edges, and to try to remedy this, Voila has bolstered the exterior of the mattress with a shell of polyfoam. For customers who spend a lot of time sleeping or sitting on the edge of the bed, this may be a welcome source of support.

Durability

The Voila has not been on the market and in the bedrooms of customers long enough to have the type of long-term data we would need to know for sure about its durability.

In general, the durability of a hybrid mattress depends in large part on the specifics of the different layers that go into its construction. We often write that a mattress is only as durable as its weakest layer, and in that regard, we have one main concern about the Voila mattress. The topmost element of the comfort layer is memory foam with a density of 3 PCF. We usually prefer to see densities of at least 3.5 PCF in the top comfort layer(s) because a more dense foam is more likely to hold up well over time. Despite this, the additional support from latex, 4 PCF memory foam, innerspring coils, and the polyfoam edge support are likely to mitigate the impact of only having 3 PCF foam in the top layer.

Firmness

The Voila mattress is offered in three firmness levels. The Plush version falls around a 4 on the typical firmness scale while the Medium is around a 6, and the Firm is around a 7.

Motion Transfer

With its use of memory foam layers at the top of the mattress, most customers can expect more than sufficient motion isolation from the Voila. Because of its responsiveness and hug of the body, memory foam has an excellent reputation for preventing disruption during sleep from motion transfer.

Offgassing

As with almost every foam mattress on the market, you can expect some slight odor when you first remove the Voila mattress from its packaging. Any smell is not harmful and should quickly dissipate, usually within the span of a few hours at most.

Sleeping Hot

While the Voila has topmost layers of memory foam and memory foam has a reputation for sleeping hot, this is unlikely to be a problem for most people who use this mattress. The reason for this is that the layers beneath the memory foam, which include latex and innerspring coils, provide an increased level of resiliency that limits the degree to which a person sinks into the mattress. Sinking into the mattress is usually the cause of sleeping hot as it prevents airflow around the body. Customers should be aware, though, that the Plush firmness model is likely to sleep the hottest because it will permit the greatest level of sink into the comfort layer.

Intimacy

With the bounce from the innerspring core and the latex above it, the Voila mattress should not pose any significant barriers to intimacy and sexual activity. Customers who want the best type of mattress for sex, though, may prefer an all-latex mattress.

 

Mattress Comparison

The table below provides a comparison of some mattresses with similarities to the Voila mattress in terms of construction and feel.

Brand Mattress Type Support Layer Comfort Layer Price (Queen) Where to Buy
Voila Hybrid Pocketed coils Memory Foam + Latex $1,199 Online only
WinkBed Hybrid Pocketed coils Coils + Foam $1,299 Online + 1 showroom
Saatva Innerspring Hourglass coils Coils + Foam $999 Online only
Casper Foam Foam Memory Foam + Poly foam $950 Online + some retail
Leesa Foam Foam Avena Foam $940 Online only

 

Interested in the Voila mattress?


by: Eric Seger