Simmons Mattress Complaints

When browsing over the various Simmons mattress, you might come across Simmons complaints. Apparently, no mattress company is ever exempted by complaints. You absolutely can’t please everyone.

Simmons is the second largest mattress manufacturing company as of today. According to recent reports, it is going to merge with another big mattress company, Serta. But besides that issue, there are also Simmons mattress complaints they have to deal with. It is best to keep an open heart and mind when it comes to these complaints. We each have different comfort preferences. What might be comfortable for you might prove to be disaster for others. I can only assume that this is the normal trend in the mattress industry.

Simmons Mattress Complaints #1 – Mattress Sagging

Indentations, sagging, depressions—they only mean one thing. It means some parts of the mattress are breaking down and they are not likely to go back to their original shape. The Beautyrest line from this company usually receives these complaints. That is mainly because of the construction of coil springs. The truth is, coil spring mattresses are a lot more prone to mattress depressions. This goes out to all other spring mattress brands out there.

However, some people already noticed sags without even using the mattress for a year. Since the warranty covers more than year, consumers can still have the mattress fixed or replaced. If this becomes your problem, call customer service right away and explain your problem. They should be able to provide a solution for your problem.

According to the features, this mattress models does not need to be flipped. But in order to avoid depressions, users should flip the mattress two times a year and rotate it at least once a month. One reason why this mattress sags easily is because of bent coils. The coils might not be durable enough to withstand heavier weights.

Those mattresses incorporated with memory foam and latex foam seem to withstand sags and wears better. Generally, memory foam and latex foam can accommodate heavier weight so they last longer. A typical coil spring mattress can last for as long as 10 years while a memory foam and a latex foam can last for more than 15 years.

Simmons Mattress Complaints #2 – Poor Customer Service

Simmons offers a reasonable warranty. Many consumers complained about mattress sagging and they have to wait for many months for customer service to do something about it. In some cases, some of them have difficult reaching the customer service for answers.

What makes customers irate is the whole process of having the mattress fixed. Standard procedures will require you to take pictures of your mattress. The company might want you to do it over and over again which will surely drain your patience.

Considering that they are going to merge with Serta, who has purportedly better customer service, customers should be able to deal with their mattress problems with better help.

Simmons Mattress Complaints #3 – They Don’t Do Pick-Ups

It is the responsibility of a mattress company to pick up the mattress when it is defective. Unfortunately, some consumers are disappointed that this manufacturing company does not do that. They allow their consumers to dispose the mattress themselves. Consumers might feel a little conned because they receive zero help from the company even when they still have their mattress warranty claim.

When a mattress sags, the customer should take a photo of the affected areas and send it to Simmons. The company will deliberate on the damages of the mattress. If it really is caused by defective materials and poor manufacturing methods, they are going to reclaim it and then fix it so they can deliver a better mattress to you. But sadly, this usually does not happen to customers having a defective Simmons mattress.

Conclusion

Simmons mattress complaints should not be shrugged off. This mattress company have lots of good points. But the durability of the mattress should also be number in your priority. Simmons seem to shine more when it comes to crib mattresses because they have better sales pitch and lesser Simmons mattress complaints there.

So should you buy this mattress? That depends on you. Once this company has merged with Serta, it should be a lot more stable than it is now. Their mattresses offer good comfort to our body but for the price you are going to pay for this, you might want to settle on other mattress brands such as Sealy or Serta first. They have generally the same price range but these two have fewer mattress complaints.

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