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American Mattress is a family owned and operated company. They have been in business since the late 80s and presently have over 70 stores all over the United States. This chain of stores is known for having well stocked showrooms and warehouses that allow them to complete orders on time. They are also most famous for their association with Serta International. A majority of the products that they retail are from Serta, but they also have other products to satisfy their customer’s need for option and variety.

American Mattress’ primary supplier is Serta International. The relationship between the store and the mattress company is perhaps most evident in the liberal use of Serta’s ‘Counting Sheep’ mascots in the store’s webpage. To date, Serta is the one of the biggest bedding companies in the Unites States. They have a wide range of products for customers to choose from. They are known for their classic innerspring mattresses as well as for their memory foam products. They have also learned to address the growing need and desire for designer items. That is why they have successfully collaborated with Wedding Designer Vera Wang and launched ‘Vera Wang by Serta’. The specialty line produces bridal mattresses designed to enhance sleeping pleasure.

Aside from Serta mattresses, American Mattress has also recently added Tempur-Pedic to their product line. Tempur-Pedic beds are made of space-age visco-elastic memory foam that conform to the shape of the sleeper and is designed to relieve pressure points on the body. American Mattress also carries a line pillows and bedding accessories. Other than selling mattresses, American Mattress also provides delivery services for products purchased. They would also haul old mattresses and bed frames (at the owner’s request) for free. This is perfect for those people who want to buy new mattresses and bed frames but are not sure what to do with their old ones.

At the heart and soul of American Mattress is their dedication to unsurpassed customer service. Anyone looking into purchasing a mattress can visit one of their stores and expect full assistance and service from sales representatives on the store floor. They have one of the best customer service ratings in the bedding industry. The store has received a slew of rave reviews form customers who have gone home looking forward to a great night’s sleep on the mattress of their dreams – which they got an amazing deal on. Of course there have been complaints, but these problems have been dealt with the utmost care and respect for the customer, retailer and product in question. Any customer who comes forward with issues on delivery, product satisfaction, exchanges, replacements and refunds is heard and the problem is dealt with swiftly and accordingly.

American Mattress remains to be the primary choice for people great deals from a company they can trust. The store claims that they aim to ‘Make Customer for Life’. A not so far fetched notion since most of their customers have been fully satisfied with their purchases that they will surely keep coming back for more.

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